We Assure You That We Will
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Respond to concerns considerately, as quickly and effectively as we can
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Take all comments and complaints seriously
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Tell you what’s happening with your complaint and do everything we can to help
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Do our best to treat the information you give us in confidence
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Explain the decision taken about your complaint
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Consider all complaints received to continually review and improve our support within our quality assurance system.
Respecting Our Residents
Our staff are trained to maximize each client(s) privacy and dignity in the course of their work. These includes but not limited to:
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Always knocking before entering a clients home.
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Always addressing client(s) by their title or their preferred name.
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Always treating client(s) as individuals.
©2019 Source Complex Home Care ltd